What Information We Collect
We do not collect identifiable personal information such as Name, Full Address and Email address when you just visit our website as Guest Customers. For retail purchases, registration is fully optional but to fulfil your order, we will need to be provided with certain information such as:
-Contact Details such as phone and email address
-Delivery details (Demographic information such as postcode, street address, suburb)
We also need to collect some business information for interested dropshippers and wholesalers in order to review your qualifications.
The following are the details we gather:
-Company Trading Name
-Nature of Business
-Company contact details like phone, fax, email address
-Business website url
You may access this information at any time by logging in to your account. For newsletter signups and surveys, we may also request the following information but these are totally optional.
-preferences and interests
-Other information relevant to customer surveys and/or offers
Also, certain non-personal information is recorded by the standard operation of the Company's internet Servers. These information include the type of browser being used, operating system and your IP address which will be used for the continuous improvement of your overall web browsing experience.
What We do with the Information We Gather
We collect all these information to understand your needs and provide you with a better service and in particular for the following reasons:
-Internal record keeping
-Use of information to improve our products and services
-we may periodically send promotional emails about new porducts, special offers and other information which we think you may find interesting using the email address you have submitted.
-From time to time, we may also use our information to contact you for market research purposes.
We may contact you via email, phone, fax or mail. We may use these information to customise the website according to your interest.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure all information we collect through the website.
Payment Information: Your credit card and bank details are only stored for the processing of payment and are encrypted once a payment is processed.
Disclosure and Controlling your Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The Company may disclose user information in special cases when it is necessary to identify, contact or bring legal action against someone who may be causing injury to interference (either intentionally and unintentionally) with the Company's rights or property, other users / customers of the website or anyone else that could be harmed by such activities. You may contact us or modify the data submitted yourself through your registered account to correct /update any information.
Children Age 13 and Under:
We are committed in the protection of information for all children age 13 and below. If you are 13 years old or younger, please do not submit any information to the site or company. We will delete any child's information from our system.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Third Party Website
Your personal information will only be stored as long as it is necessary to provide you with our products and services. Generally, we will keep your data for an approximate period of: 5 years.
Acceptance of Terms
Questions, Concerns and Complaints:
If you have any questions, concerns or complaints, please do not hesitate to contact us about this Privacy Statement:
Contact Person: Kerri Wakefield / Kristen Holt
You can read more about Australia's Privacy Requirements via this link: http://www.privacy.gov.au
Last updated: 6th June 2018